After Sales Care

Here to help once you’ve moved in

You’re in your new home – but the service doesn’t end there. From the little questions to the big guarantees, we’re here for you.

From the moment you get the keys

There’s a dedicated handover session when you first step into your new home. It’s about making sure you know how everything works – from the boiler to the lighting controls. And that's where you'll meet an after sales manager or supervisor.

We're on hand 24 hours a day

We have our own team of handpicked tradesmen at the ready to deal quickly with any teething problems. You’ll be able to call us at any time and we’ll give you all the numbers and information you need in a handbook.

Your 10 year warranty

Every Springfield property comes with a full 10 year warranty. Although you should never need it, we think it’s worth the extra peace of mind.

The one year check

After a year in your new home, we’ll be in touch to ask if there’s anything we need to take care of.


REPORTING A FAULT

CENTRAL SCOTLAND DURING OFFICE HOURS
Monday to Thursday 8.30am to 5.30pm and Friday 8.30am to 4.30pm
REPORT AN EMERGENCY OR FAULT (except faults with kitchen appliances)*
TO GRETA, LORRAINE or KAREN ON: 01324 555536
aftersaleslarbert@springfield.co.uk

*Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.

CENTRAL SCOTLAND EMERGENCY OUTWITH OFFICE HOURS
REPORT AN EMERGENCY TO: 0800 975 1234


NORTH OF SCOTLAND DURING OFFICE HOURS
Monday to Thursday 8.00am to 5.00pm and Friday 8.00am to 4.00pm
REPORT AN EMERGENCY OR FAULT (except faults with kitchen appliances)*
TO MARIE ON: 01343 552550
marie.rees@springfield.co.uk

 *Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.

NORTH OF SCOTLAND EMERGENCY OUTWITH OFFICE HOURS
The numbers for plumbing and electrical emergencies are specific to your development and are provided in your handbook.

Please report any other emergency to Marie on 07876 618 332


UTILITIES EMERGENCY NUMBERS
To report a leak in or loss of utility supply in the first instance please contact:
Gas: National Gas Emergency Service 0800 111 999
Electric: Scottish & Southern Energy 0800 300 999
ScottishPower 0845 272 7999
Water: Scottish Water 0845 600 8855