After Sales

We’ll take care of you well after your move in date. With every Springfield Property we offer 24 hour after sales cover for the first two years of purchasing your property. While we hope that nothing goes wrong, our professional in-house maintenance teams are on hand to carry out house repairs in case it does.

REPORTING A FAULT

CENTRAL SCOTLAND DURING OFFICE HOURS
Monday to Thursday 8:30am to 5:30pm and Friday 8:30am to 4:30pm
REPORT AN EMERGENCY OR FAULT (except faults with kitchen appliances)*
To GRETA, LORRAINE or SIMON on: 01324 555536
 aftersaleslarbert@springfield.co.uk 

*Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.

CENTRAL SCOTLAND OUT-WITH OFFICE HOURS
Report an emergency to: 0330 7260 179


NORTH OF SCOTLAND DURING OFFICE HOURS
Monday to Thursday 8:00am to 5:00pm and Friday 8:00am to 4:00pm
REPORT AN EMERGENCY OR FAULT (except faults with kitchen appliances)*
To MARIE on: 01343 552550
marie.rees@springfield.co.uk

*Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.

NORTH OF SCOTLAND EMERGENCY OUT-WITH OFFICE HOURS
Report an emergency to: 0330 7260 179

The numbers for plumbing and electrical emergencies are specific to your development and are provided in your handbook.


UTILITIES EMERGENCY NUMBERS
To report a leak in or loss of utility supply in the first instance please contact:
Gas: National Gas Emergency Service 0800 111 999
Electric: Scottish & Southern Energy 0800 300 999
Scottish Power 0845 272 7999
Water: Scottish Water 0845 600 8855