| COVID 19 info |

Due to the COVID-19 outbreak show home visits are by appointment only.

Sales staff are working and will endeavour to answer all enquiries. However, regrettably we may be slower than normal in getting back to you. Contact details for each of our developments can be found here. 

We are saddened and sorry that for some customers we will not be in a position to hand over their home on the date they expected. At this this time enquiries from these customers are our priority.

We hope you and your family are safe.


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COVID-19 updates from Chief Executive, Innes Smith

07.08.2020 - COVID-19 Action Plan Update 36

Dear All,

I have mentioned previously the need for us all to remain vigilant to play our part in keeping rates of coronavirus infection down.  

Following a spike in cases in Aberdeen this week, the First Minister has put the city back into lock-down.  The cluster of positive cases is believed to have stemmed from one pub.  Now all residents in the Aberdeen City local authority area once again face restrictions until the rate of infection is brought back under control.

The health & safety of our staff, customers, subbies and suppliers must remain our priority and that is why we continue to operate under a restrictive environment, guided closely by government policy. 

For those on furlough, whilst I am sure it must be frustrating, I hope the situation in Aberdeen helps you to understand why we cannot accelerate too fast.  For those back working, I deeply encourage you to not be complacent about the risks we continue to face.  Please refresh yourself with the measures we have put in place to protect the health of you and others and contact your manager or HR if in any doubt.

Take care 

Innes

31.07.2020 - COVID-19 Action Plan Update 35

Dear All, 

Nicola Sturgeon announced yesterday that whilst progress is being made, Scotland’s efforts against this Pandemic have not yet gone far enough to allow a move into the next Phase.  

According to the new Route Map published, our offices will need to remain closed, with us continuing to be home based until at least 11 September.  On a brighter note, I am sure the confirmation on the schools returning full time in August will be welcomed by a number of you.

There’s no doubt that the pandemic forced us into a very difficult period and we continue to review how we work as we come out the other side.  As a business, we have adapted tremendously well to the new virtual world we find ourselves in.  In fact yesterday, we hosted our first online site launch at Gartcosh using a new ‘hold’ facility for customers to secure plots on our website.  Today, I am pleased to announce some new internal appointments which have been made to drive our business forward in this post-covid environment.

Heading up consolidated functions in Central Private:

·         Regional Sales Director – Liz Cleghorn (from Dawn Homes)

·         Regional Commercial Director – Paul McKay (from Walker Group)

·         Regional Land Director – Campbell Whyte (from Dawn Homes)

 In addition, in Central Partnerships Kevin Rooney’s role will now be Partnerships Operations Director.

While I congratulate these four individuals, I wish to thank everyone else for their patience and understanding at what continues to be a challenging time. 

Take care and keep in touch

Innes

24.07.2020 - COVID-19 Action Plan Update 34

Dear All,

There has now been a week without any Covid-19 deaths in Scotland.  This is a really positive sign that the action taken in Scotland to reduce the rate of infection is working.

Slowly but surely we have been returning to work to enable us to deliver a quality service for our customers.  

After several months of closure, we have reopened to three weeks of strong reservations, which is encouraging. We do however need to be realistic about challenges that could still come our way, as organisations across Scotland take stock of the impact that the pandemic has had.  It is crucial that we are well-positioned to succeed in this post-covid environment.

Again, I thank everyone for their patience and understanding as time progresses.  In return we will be patient and understanding if there is anything that we can help you with.

Take care and keep in touch

Innes

17.07.2020 - COVID-19 Action Plan Update 33

Dear All,

March 23rd was the date that lockdown began and everything we had planned ahead had to be reviewed.  Our sites, factory and offices were immediately closed and we had to Furlough the majority of our staff.

16 weeks on from that date and we are still trying to plan ahead with the best information we can obtain.  The last two weeks have seen strong sales and it is encouraging to see continued customer confidence.  We have obviously lost three months of business and we are still some way away from operating at full capacity.

This week saw the announcement that we are moving to phase 4 of the construction restart plan.  This will have a number of impacts on site and our Site Managers and Health and Safety teams will keep you up to date on these.  It’s important that you understand what measures are in place to protect the health of you and others.

We are also pleased to announce that we are now able to recommence our After Sales Service.  The operation of this service will be led by the Scottish Government guidance in place to ensure best practice and to keep our staff and customers safe.  We will soon be contacting customers, updating the website and encouraging them to make us aware of any issues.  This will then give us the opportunity to program works going forward.  We thank our customers for their patience as we work our way through the requests we were unable to attend to during lockdown.  The Springfield Group has always prided itself on having a strong, dedicated After Sales team and we look forward to resolving any problems that customers have, to enable them to live happily in a house they love.

Looking forward we will continue to bring people out of Furlough and, as always, I thank you for your patience.  The pandemic has forced us into a very difficult period and it remains crucial that we continue to review how we work, to ensure that we are in the best possible position to build on our Group’s success long into the future.  

Please do not hesitate to contact us if there are any issues you would like to discuss or if there is anything we can help you with.

Take Care

Innes

10.07.2020 - COVID-19 Action Plan Update 32

Dear All

I hope you and your family are well.

Our first week of sales last week gave us a record number of reservations.  This was great to see because it demonstrates the high levels of pent up demand and helps fill me with optimism for what lies ahead.   

Additionally the Scottish Government has announced an increase of the threshold for Stamp Duty (LBTT) to £250k and a further £50m for the First Home Fund.  This positive news should assist our customers and give them confidence that now is a good time to buy. 

We will be asking more people back from Furlough this week.  I welcome back those returning and send my thanks again to those who continue to wait patiently as we increase our activity.

As infections continue to reduce, we are seeing more and more things open up. Please remember that the virus is still out there and we have a responsibility to follow advice and be safe.

Take Care

Innes

08.07.2020 - COVID-19 Trading Update

Dear All

Following a record breaking week of reservations with the reopening of our sales offices on 29 June, I am pleased to share with you a Trading Update that was issued to the market earlier today.

We trust that this release will be picked up by local press to help reinforce the message about pent up demand and give home buyers that extra boost to snap up a new Springfield home.

Click here to read the Trading Update.

Take Care 

Innes

03.07.2020 - COVID-19 Action Plan Update 31

Dear All,

I hope you and your families are all well. 

This week we saw the lifting of restrictions that enabled us to welcome eager home buyers back into our show homes and further increase activity on our sites.  This allows us to get our patient customers into their new homes and also to meet the high, pent-up demand from home buyers to secure sales for the future.

These positive moves mean that we can continue to take more employees out of Furlough.  

We have to be realistic though, we are still operating under a restrictive environment and it is not, and should not, be business as usual.  We only need to look at Leicester to see what could happen if we don’t keep on top of this.  I understand that there are a lot of uncertainties and I want to reassure you that we will do all we can to ensure we act in the best interests of the company, its staff, customers, subbies and suppliers.  

As usual we will be in touch when we need you to come out of Furlough or if there is anything that affects how we operate.  We are expecting an update on the “return to construction phase plan” next Friday and this may change our working practices to less than 2m.  

If anyone has any questions or concerns, please contact your Manager or Human Resources and we will do all we can to help.

Until then we look forward to delivering a strong week of sales and please stay safe out there.

Take Care

Innes

01.07.2020 - Test and Protect Reminder

Hi All,

I hope you and your families are all well.

Further to our update last month, we are keen to remind everyone about the Scottish Government Test and Protect strategy to limit the community spread of COVID-19 going forward.

Our guidance sheet for employees is detailed again below.

To reiterate, in any of these circumstances your Manager will discuss with you your ability to work from home, otherwise self-isolation continues to be treated as sickness absence.

Should you have any questions, please feel free to contact HR (contact details below).

Many thanks and take care.

Heather

 


Coronavirus (COVID-19): Self-isolation guidance for Employees

The main symptoms of coronavirus are a new continuous cough, fever or loss of, or change in, sense of smell or taste.

What should I do if I become unwell with Coronavirus symptoms at work?

Notify your Manager that you feel unwell and leave work to self-isolate straight away. Wear a face covering on route (available from your Site Manager or the H&S dept.) and avoid public transport. 
Visit www.nhsinform.scot to arrange to get tested. If you can’t get online, call 0800 028 2816
Until you have been tested and told if it safe to leave home, you should not come to work.

What happens if I test positive for Coronavirus?

Please contact a member of HR to discuss your result.
You need to continue to self-isolate for 7 days from the time your symptoms started.
NHS contact tracers will interview you and get in touch with people you have been in close contact with, and tell them they must self-isolate for 14 days.
If you feel well enough after 7 days, and have not had a high temperature for 48 hours (without taking any medicines to treat a high temperature) you can return to work*. 

What if the test is negative?

Please contact HR to discuss your return to work*.

I have been informed by an NHS contact tracer that I have been in close contact with someone who has tested positive. What should I do?

If you are contacted at work please notify your Manager and leave work to self-isolate straight away for 14 days.
You may be asked to work from home if you are able to and are not unwell.
If you develop symptoms within the 14 days, you must stay at home for 7 days from the day your symptoms began. You should do this even if it takes you over the 14-day isolation period.
Towards the end of the 14 day period (or extended period due to developing symptoms), please contact HR to discuss your return to work*.

I live with someone who has symptoms or who has tested positive.

Please follow advice above for those who have been told by the NHS they have been in close contact with someone who has coronavirus and self-isolate immediately.
If the person with symptoms tests negative, everyone in your household can end isolation and you can return to work.*

In all circumstances, please request a Self-Isolation note from NHS inform and email HR through a copy as soon as possible.

*Before you return to work you should contact HR who will arrange a “return to work” telephone interview for you and your Manager. You should not return to work before this time. 

IMPORTANT HR CONTACT DETAILS 
Cara Dent | HR Administrator (Elgin) 
cara.dent@springfield.co.uk |  07880 341 184
Diane Kemp | Senior HR Advisor (Elgin) 
diane@springfield.co.uk |  07495 178 262
Yvonne Harper | HR Administrator (Larbert)
yvonne.harper@springfield.co.uk | 07384 825 716
Jaide Johnston | Senior HR Advisor (Larbert) 
jaide.johnston@springfield.co.uk | 07794 050 194

26.06.2020 - COVID-19 Action Plan Update 30

Dear All,

I hope everyone is taking care and staying safe.  With the latest report stating that there were only 5 new confirmed cases of Covid-19 across Scotland yesterday, you would now have to be very unlucky to catch it.  However, we can’t be complacent and need to focus on making sure that we continue to follow the guidance.  The last thing we want is people to get sick on our sites or for our sites to be closed down.  Above all keep washing your hands and keep your distance from folks, if you have any doubts ask a manager.

On Monday the sales offices are open for business again and we already have a high number of customers booked in, let’s all hope that we get the positive sales that England did.  Construction continues to ramp up and it’s important that we deliver quality homes quickly to our patient customers.  

We will continue to bring people out of Furlough as we get through this.  For those of you still on Furlough I thank you for your patience and understand how frustrated you will be.  

Whilst I will have less to say on these weekly updates I still intend to continue with them as long as people are on Furlough.  You deserve to know what is happening with your business and I will keep you, sub-contractors, suppliers and customers informed.

Have a good weekend.

Innes

24.06.2020 - Working From Home

Dear All,

As offices remain closed, those affected continue working from home where you possibly can.

According to new Government guidance Springfield Group can now pay those working from home £26 a month tax free to assist with expenses directly relating to working at home.

This can be claimed for the months of April, May and June and will continue to be payable whilst the Scottish Government COVID-19 guidance is for offices to remain closed and work from home where possible.

If you work full time (amount should be calculated pro rata for part time employees or if you work a blend of office and home), you can claim this amount through an expenses form and please ensure your manager approves this before submitting to payroll@springfield.co.uk by the 10th of each month for the previous month.

We hope this helps and take care.

Heather

 

19.06.2020 - COVID-19 Action Plan Update 29

Dear All

Another week passes and again the infection rates have moved in the right direction.  This has enabled the Scottish Government to move to the next phase.  This means that from 29th June we will be able to sell homes from our sales areas.  Our Show Homes will be open again, with new safety measures in place as well as our fluffed up cushions – everywhere we look. 

We have been back on sites for three weeks now, with the first couple of weeks being used to make the sites safe, and we are now tentatively starting construction again. The activities will increase week by week and as they do more staff will return to work from furlough. Please be patient with us, we can’t take everyone back at once.

We now need to focus on getting our patient customers into their new homes. There are some who have sold their existing house, who are currently without a home and are desperate to move in. Let’s help those people as quickly as we safely can.

This has been a long three months and we are almost getting to the finishing line.  We need to make sure when we return, we do this safely and remain vigilant about the virus. We want a permanent return to work and now that we will be able to sell homes again, we can give our customers the Springfield Group quality product once more!

Take care

Innes

 

17.06.2020 - COVID-19 Action Plan Update 28

Dear All

Sadly I have to announce that yesterday we had discussions with our Central Scaffolding team where we informed them that a number of jobs were at risk.

As we restart our business, our priority is the health and safety of our employees and the wider community.  Initially, we will be working at reduced capacity as we introduce new safe working practices to ensure social distancing. It’s imperative we continue to keep the spread of the virus down.  We need to focus on working safely and getting customers moved into the hundreds of homes which were already under construction before lockdown. Additionally future works have also been delayed by the impact of Covid 19.  Unfortunately, all this means we do not require the scaffolding resource we had in place prior to lockdown.

We still see a strong sales market and demand is higher than the restricted supply we can build in the short term.  Clearly we would want to fully satisfy this demand but of more importance is the compliance with the safety guidelines to keep everyone healthy.

During the scaffolders’ consultation period we will be exploring every means to avoid compulsory redundancies to minimise the number of employees affected.

I thank you for your support and understanding in these difficult times.

Take Care

Innes Smith

 

12.06.2020 - Test and Protect Update

Hi All,

I hope you and your families are all well.

The Scottish Government announced the Test and Protect strategy to limit the community spread of COVID-19 going forward.

As we start our steady return to work, we are keen that you are aware of the steps you should take in relation to this strategy to best protect yourself and others.

As such, we have produced a guidance sheet for employees below.

In any of these circumstances your Manager will discuss with you your ability to work from home, otherwise self-isolation continues to be treated as sickness absence.

Should you have any questions, please feel free to contact HR (contact details below).

Many thanks and take care.

Heather


Coronavirus (COVID-19): Self-isolation guidance for Employees

The main symptoms of coronavirus are a new continuous cough, fever or loss of, or change in, sense of smell or taste.

What should I do if I become unwell with Coronavirus symptoms at work?

Notify your Manager that you feel unwell and leave work to self-isolate straight away. Wear a face covering on route (available from your Site Manager or the H&S dept.) and avoid public transport. 
Visit www.nhsinform.scot to arrange to get tested. If you can’t get online, call 0800 028 2816.
Until you have been tested and told if it safe to leave home, you should not come to work.

What happens if I test positive for Coronavirus?

Please contact a member of HR to discuss your result.
You need to continue to self-isolate for 7 days from the time your symptoms started.
NHS contact tracers will interview you and get in touch with people you have been in close contact with, and tell them they must self-isolate for 14 days.
If you feel well enough after 7 days, and have not had a high temperature for 48 hours (without taking any medicines to treat a high temperature) you can return to work*. 

What if the test is negative?

Please contact HR to discuss your return to work*.

I have been informed by an NHS contact tracer that I have been in close contact with someone who has tested positive. What should I do?

If you are contacted at work please notify your Manager and leave work to self-isolate straight away for 14 days.
You may be asked to work from home if you are able to and are not unwell.
If you develop symptoms within the 14 days, you must stay at home for 7 days from the day your symptoms began. You should do this even if it takes you over the 14-day isolation period.
Towards the end of the 14 day period (or extended period due to developing symptoms), please contact HR to discuss your return to work*.

I live with someone who has symptoms or who has tested positive.

Please follow advice above for those who have been told by the NHS they have been in close contact with someone who has coronavirus and self-isolate immediately.
If the person with symptoms tests negative, everyone in your household can end isolation and you can return to work.*

In all circumstances, please request a Self-Isolation note from NHS inform and email HR through a copy as soon as possible.

*Before you return to work you should contact HR who will arrange a “return to work” telephone interview for you and your Manager. You should not return to work before this time. 

IMPORTANT HR CONTACT DETAILS
Cara Dent | HR Administrator (Elgin)
cara.dent@springfield.co.uk |  07880 341 184
Diane Kemp | Senior HR Advisor (Elgin)
diane@springfield.co.uk |  07495 178 262
Yvonne Harper | HR Administrator (Larbert)
yvonne.harper@springfield.co.uk | 07384 825 716
Jaide Johnston | Senior HR Advisor (Larbert)
jaide.johnston@springfield.co.uk | 07794 050 194

11.06.2020 - COVID-19 Action Plan Update 27

Hi All,

WE ARE BACK! 

Today Scottish Government announced that we are to enter phase 2 of the construction plan to return to work.  This means we are allowed a “soft” start to our sites and will have to run them at reduced capacity.  We are allowed to build houses again!  Our immediate focus will be on houses that have customers waiting for them and are largely complete.  It’s time we started handing over our great product to our customers who are ready to move in.

Over the last two weeks our Site Managers and H&S have been working to ensure our sites are as safe as they can be.  Over the next couple of days, we will be in touch to ask some of you back.  If you are not one of these people please be patient, it’s important we get this return right and don’t endanger anyone.

This is clearly great news after all we have been through and we are only able to do this as we all have been successful in driving the infection rates down.

Some office staff will be asked back, although the offices are not allowed to be “open” until August.  Work from home will be required.  Show homes are not allowed to open yet but we are hopeful this will happen soon.  We are expecting a lot of calls from customers on the back of today’s announcement so we will be bringing more sales support out of furlough.

After sales is still a no-go area unless it is an emergency, so we need to manage our customers’ expectations for now, although I do expect this to change soon.  

It’s not possible in an email to go through every aspect of starting up again. In short, right now we are focusing on getting the sites and factory up and running.  If you don’t hear from us this week, please wait and we will contact you soon.

I know our suppliers and subbies read this as well so again I thank you too for your patience and look forward to working with you again.

It’s been a long fight to get here and there are still many issues to overcome.  There are also many unknowns so it’s important we adhere to all the new rules.  Keep your distance and wash your hands, remember this and remind anyone that forgets.

Welcome back, time to deliver Springfield Group houses again.

Take care,

Innes

05.06.2020 - COVID-19 Action Plan Update 26

Hi All,

Good news from the sites and factory.  We are well on the way to making all the necessary changes to ensure you can operate in as safe an environment as possible.

Fingers crossed we get information from Scottish Government giving us some form of go ahead in the next week.

Meantime I wish you and your families well, it won’t be long before we are back to some form of normality!

Take care

Innes

28.05.2020 - COVID-19 Action Plan Update 25

Dear All,

Hope you are keeping well and get the chance to responsibly enjoy the new freedoms that are being given back to you.

Today we are starting the road back to recovery.  Site managers and others are having (virtual) meetings with MDs and H&S to plan what we are going to do next week to make our sites safe.

I have complete faith in our staff to operate safely and trust them to get our sites and work areas set up accordingly.  We still await the go ahead from Scot Govt for actual housebuilding and then following that an opening of sales and finally some return to office work.  We will be in touch when we can get you back.  Thank you for your patience.

Infection rates are down and everything is trending in the right direction for me to believe that we are seeing the start of a slow and steady return.  I have been made aware that our customers, suppliers and subbies read this, so my message to everyone who reads this, is that we miss you and want to get back to working with you as soon as it is safe to do so.

In the meantime enjoy the sun.

Take Care

Innes

27.05.2020 - Allocation of Holidays

Dear All,

I hope you and your families are all keeping well.

We clarified some time ago that you could use holidays during this furlough period and that this would boost your pay because holidays taken during furlough are paid at 100% of you salary.  We continue to encourage you to do this.  

As a company, we need to be able to manage holiday entitlement effectively when we get back to work so that as many of us as possible can have future holiday requests approved whilst still being able to meet our programme requirements. To help us achieve this for 2020 we need to avoid a buildup of unused holiday which would need to be taken once we are back at work. For this reason, all of the remaining core team have been using holidays over the last few weeks.

For those that remain on furlough, we now think that it is fair to ask employees to have used at least 1 week of holiday (excluding public holidays) before the end of June. You can request particular dates for holiday in June by contacting HR. If you wish to do so, please contact Diane, Jaide or Yvonne by no later than Friday 5th June.

If we have not heard from you by this date, we are now giving you notice that we will process holidays for you which commence on 22nd June 2020 to ensure you have used at least 1 week of holiday by the end of June.To reiterate, you will receive 100% of your salary for holidays taken during furlough.

For example:

  • If you are full time and have yet to use any of your holidays (excluding public holidays), we will process 5 days holidays for you from 22nd June to 26th June.
  • If you have already had 3 days holidays this year, we will process 2 days holidays for you from 22nd June to 23rdJune.

Part time employees should use their part time equivalent to 1 week i.e. 3 days holidays if you work a 3 day week.

New starts that have not yet accrued 1 week of holiday will be dealt with on an individual basis.  

Finally, requests for more than 1 week of holiday during furlough will also be considered. 

Thank you for your cooperation and stay safe.

Heather

22.05.2020 - COVID-19 Action Plan Update 24

Dear All,

I sit here again, looking at the same four walls, typing into the same laptop!  Still missing seeing people, being at work and doing the things I would like to be doing.  I am however grateful that the lockdown means my family, my friends and our workforce have stayed healthy. I hope your family, friends and colleagues have stayed healthy too.  These have been a tough 8 weeks and we are now moving onto the next stage.

Yesterday the Government announced that we could, from the 28th May, get back on site so that we can prepare for a return to housebuilding.  This return date for housebuilding is still not set in stone but all being well it will be confirmed very soon.  The return will not be at full capacity and we are going to have to proceed cautiously and carefully.  We need to treat the virus as any other risk on our sites and workplaces – seriously.  We will not take any unnecessary risks and it is important that we play our part in keeping the virus spread down so that everyone can get on with their lives again.

The great news is that we can begin asking some more of you to return to work. This will initially be the Site and Contract managers, and they will need others to help them get the sites ready for the return of more workers.  We will be in touch. 

Some Health and Safety staff have already returned and our new Health and Safety Director – Ken Millar has joined the team and will work alongside Brian Rees until he leaves us at the end of June.  Welcome Ken –we are going to need your help!

Some sales staff have come back to help us keep in touch with customers so that they are ready to move into their new homes.  We are going to be handing over homes again!!!!

Office working is not going to happen until the schools go back so home working for returning employees who are normally office based will be the norm until then.  Even then it is likely to be at reduced capacity, however if you need to get anything or need to do anything in the office this is possible with strict physical distancing.

It’s really important that we all remember that these are new unchartered territories for us to work in and we are all going to have to be very understanding, accommodating and patient when we come back.  We will provide the facilities and we are going to rely on you to take personal responsibility, keeping your hands clean, not touching your faces and keeping your distance.

As we are returning slowly, not everyone will asked back immediately.  I completely understand that this will be frustrating for some of you.  This cannot be avoided and I’m sorry.  We have received great feedback with regards to your ideas and concerns about returning.  I can assure you that we will be flexible and understanding about all situations and will work with you to ensure you are not in an uncomfortable position.

I would like to make a final reminder that if you want to increase your pay while on Furlough then it is a good idea to put in for holidays now.    

Please take care over the next few weeks and I hope to see you all sooner rather than later.

Take Care

Innes

13.05.2020 - COVID-19 Action Plan Update 23

Dear All,

I hope you and your families are keeping well.

Yesterday it was announced that the Furlough scheme is going to be extended until end of July, as it is, and then up until October in a different form.  The details will be given over the coming days and weeks and we will keep a close eye on this.

The extra time will hopefully give the UK a chance to get more on top of this virus and possibly get back to a more normal lifestyle and housing market.

As you know we are uncertain when we will be able to return to work and are waiting for Scottish Government guidance on this.  The safety of you, our subbies, our suppliers and the public are our number one priority at this time.  With most of you on Furlough we can’t speak to you directly however we do want to hear from you.  England announced a return to work for some sectors and this has led to a lot of confusion.  Issues such as child care, transport, vulnerable people, facilities at work, social distance practices have not been fully explained yet.

As your employer, it is not possible for me to come out with a policy that can explain to you, in detail, as an individual, what you must do in every situation. A document covering every possible personal family and work situation would be unworkable. It is for this reason that I want to consult with you on three questions so I can understand what issues affect you directly. 

  1. What you are concerned about?
  2. Are ready to come back to work? 
  3. What do you want me to do that will reassure you that it is okay to come back?

When you do come back, we are going to want to know that what we have done to make the workplace safe actually works for you and your job. There will be a continuing open dialogue.  We want you to tell us if something looks wrong or isn’t practical. There will also be a responsibility on you to look after yourself, be aware, be hygienic and keep your distance.  Don’t do something that doesn’t feel right.  We are on your side, the workplace is going to be different, there will be changes to make it as safe as possible. We are determined to make it the place where you want to come to work.

Please can you contact your Group Director with any answers you have to the questions above by Friday 22nd May. Site based employees should contact their Managing Director.

Springfield Central & Walker – Peter.Matthews@springfield.co.uk

Springfield North – Dave@springfield.co.uk

Springfield Partnerships – Tom@springfield.co.uk

Dawn Homes - MEgan@dawn-homes.co.uk

Finance & IT - Michelle.Motion@springfield.co.uk

Engineering - Alasdair.Mackie@springfield.co.uk

Design - Mark.Hamilton@springfield.co.uk

Commercial - Ewan.MacLeod@springfield.co.uk

SHEQ - Brian.Rees@springfield.co.uk

Marketing - Jane@springfield.co.uk

Glassgreen - Ian@glassgreen.co.uk

Legal - Andrew.Todd@springfield.co.uk

HR – Heather@springfield.co.uk

Thanks for your help with this, together we will get through this.

Take Care 

Innes

07.05.2020 - COVID-19 Action Plan Update 22

Dear All,

Another week down.  We are getting there.

Sandra O’May is back and working with Brian Rees and the MDs to make sure that we will be ready to get back to work.  We need to make sure that you can work in an environment that allows you to keep your distance and keep clean.

Lots of changes will be required but I am absolutely certain we can adapt and get going again.  Number 1 priority will be the health of you and your family, then we will look at getting our customers into the homes they have been patiently waiting for.

A lot happens in a short time just now so I know I will be tuning in on Sunday to see what Boris says and then watching closely either side of this to see how Scotland follows or leads!

Looking like it will be two to three weeks so again I would remind you that you can take holidays to supplement your pay if this will help.

Take care in the meantime and please get in touch if we can help you with anything.

Innes

01.05.2020 - COVID-19 Action Plan Update 21

Dear All,

It feels a bit like groundhog day today!

I hope you and your families are all well and with another week behind us we are another week closer to getting back.

We are watching closely the work the industry is doing to prepare us for a return.  This will obviously be when the Govt deems it right.  We will be coming back to a very different situation but one that is far better than sitting at home.

Soon we will be asking some of you to come back to help us get the sites ready.  We are going to need space, facilities, simple procedures and resources to give us an environment where we can clean our hands regularly and work whilst keeping our distances.  Our customers are waiting for the great houses we provide and we will be ready when allowed.

We have decided that May the 8th will be a mandatory holiday and remind you that if you are on furlough, you can top up your pay by taking holidays just now.

Have a good weekend and as always please get in touch if there is anything we can help you with.

Take Care

Innes

28.04.2020 - COVID-19 Action Plan Update 20

Dear All,

Further information regarding my communication yesterday about holidays and Furlough.

We have had it confirmed that holidays can be taken during Furlough.  If you decide to take your holidays this will be at your normal pay so this might be a good way of increasing your income.

Previously we cancelled all holidays during furlough as we did not know how they would affect your Furlough status.  All previously booked holidays after June will remain in place.

Should you wish to take holidays in Furlough please contact HR.  We can apply these holidays to any remaining April pay or going forward.  We are going to have to limit this to a maximum of two weeks.  We will be happy to take an email or phone call.

Take care

Innes

27.04.2020 - COVID-19 Action Plan Update 19

Dear All,

Hope you are all well and safe, day by day, week by week, we are getting through this.

Good news!  We have agreed an extension to our bank facilities with Bank of Scotland.   This additional funding has been secured to cover us should we have an extended shutdown.

In theory we could continue for 12 months as we are and still be in a good position to restart.  Obviously this is a highly unlikely situation and I really hope that it will be safe for us to return in some form in a matter of weeks.

We have also heard that it might be possible for you to claim holidays in Furlough and this will allow us to pay you your normal pay (not the furlough amount).  We are looking into this and will get back to you tomorrow.  Fingers crossed that this is as good as it sounds.

That’s it for now, see you soon. 

Take care

Innes

23.04.2020 - COVID-19 Action Plan Update 18

Dear All,

I sincerely hope you and your families are keeping safe and well.  Putting a positive spin on things, that is us a week closer to ending the lockdown and getting back to work!

It’s pretty obvious that we will not be returning to normal anytime soon and it’s really important that when we do return,  we do so in as safe and protective manner as we can.  We are making plans for us to return and one thing that will help plan a staged comeback will be to know our employees availability for work.

We won’t be starting our sites, kit factory and offices on day one of return at full capacity.  We need to implement a number of new working practices and it is common sense that we do this slowly at first.

This therefore means that we will not be having every employee return to work immediately as it will not be safe to do so and we won’t have enough work.  To help us decide on who best to ask back to work it would be helpful for us to know if you have circumstances that make it difficult for you to perform your duties.  We have asked for all high risk employees to contact us and we are now asking all employees who will find returning to work in the next few weeks difficult.  This could be because of personal health, child care or logistical issues.

If when coming back we are able to decide in a manner that works best for everyone then this is definitely the best way forward.  I should make it clear that those not returning to work would remain on furlough until we require you back to work. 

In the meantime I just want to repeat that I hope you and your loved ones stay safe and healthy and I look forward to seeing you soon.

Take Care

Innes

PS – should you have any queries, please contact HR on the phone numbers below:

Diane (North) – 07495 178262
Yvonne (Central) – 07384 825716
Jaide (Central) – 07794 050194

15.04.2020 - COVID-19 Action Plan Update 17

Dear All,

I hope you are all keeping well and safe and getting through these difficult frustrating times. 

Three weeks ago the Govt announced a lockdown and we had to take the severe action of offering Furlough instead of redundancy.  Whilst there has not been an official announcement from Govt, it is safe to assume that it is unlikely that we will be coming back to work in the immediate future, Furlough will therefore continue for the time being.

We are however making plans for a return and speak weekly to discuss how this might happen.  Spain, Italy and Denmark are all relaxing the restrictions to some extent.  We are watching closely and speaking with Govt so that we are up to date with actions that we need to consider.  What is clear is that things will not be “normal” when we return and we will need to do things differently.  I can assure you that we will leave no stone unturned in making sure that we do all we can to ensure our workplaces are as safe as possible.

It would be helpful for us to know if any of you received the “shielded patients” letter from the NHS.  If you did, please contact HR by email so that we can help you continue to be protected.

As always I remind you that we are here to help and if there is anything that we need to clarify or if you are facing hardship please contact HR and we will do what we can.

Take Care and I will see you soon.

Innes

06.04.2020 - COVID-19 Action Plan Update 16

Good afternoon All

Hopefully everyone is well and doing their bit to ensure that we keep this awful virus spread down. It doesn’t feel like there are many positives out there but I’m pleased to be able to start this week with some good news from our Customer Surveys.

Springfield, Dawn and Walker have each just been awarded the In House Gold Award for Customer Satisfaction over the last year – that means over 95% of our customers would recommend to friends and family the homes that you design, build, sell and then look after.

Springfield and Dawn also received Outstanding Achievement Awards for the positivity of the word of mouth recommendations they receive from customers. 

Excellent achievements, and recognition of the effort that everyone at the Group put in to looking after our customers over the last 12 months. Happy customers say good things about us - and they’ve been saying some great stuff to In House, the company that carries out our customer surveys. 

Getting to the point of handing over keys to a customer takes time, often years, and it takes many different skills and disciplines. In true Group fashion we all pull together to give our customers what they want – a great house, a nice place to live and excellent customer service. 

Reputation will be more important than ever when we get back to normal working – the investment we all make in doing a good job is clearly standing us in good stead for when that time comes. 

See you all soon
Innes

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03.04.2020 - COVID-19 Action Plan Update 15

Dear All,

I hope everyone is keeping well in these extremely challenging times.  As difficult as this is, just remember that you doing nothing is saving lives and reducing the strain on our NHS.

Again I thank all of you for the sacrifices you are making and in return for this we are doing all we can to ensure you have a job to return to when we are through this.

Time is passing slowly but this is another week closer to the end of the shutdown.

The Govt is still issuing advice with regards to Furlough and we hope to be in a position later next week where we will be able to give you more information.

Hang on in there, stay safe, stay active and I look forward to seeing you soon.

Take care 

Innes

PS - We are aware that royal mail is taking longer than normal to deliver letters in some areas. As such, the HR team are calling you to obtain your personal email address (if we don’t already have this information) to communicate with you directly. 

26.03.2020 - COVID-19 Action Plan Update 14

Dear All,

This will be the last daily update for a while. From now I will update you when I need to communicate something with you.

We are very much in hibernation mode now and the main thing we all need to do is stay at home and reduce the spread. The actions we have taken will help save lives, a very sobering thought!

Over the next couple of days we will be sending letters with regards to Furlough pay. All we know at present is that it will be either 80% of your basic pay or a maximum of £2,500 per month. Once on Furlough you are effectively on a leave of absence and this is an alternative to redundancy. We advise that Holidays cannot be taken in this period although if it is a prolonged period this may change. All pre-booked holidays are therefore effectively cancelled.

Regardless of what advice comes out we have decided to continue with the Employer contributions to your Pension at the same amount as before. We are assuming all employee contributions will cease however if you want us to continue with these then please contact HR or payroll. I am unsure of exactly how this will work but you have my commitment that it will.

In normal circumstances I would never give out financial advice but in this case things are different. I would advise all you who are seeing a reduction in income to look into whether you can take a mortgage holiday, delay car finance payments, delay loan repayments, delay credit card payments. Ask for a reduction on Sky etc. anything is up for grabs.

Most importantly I end with another reminder that the best thing you can do over the next few weeks is stay safe and stay away from others.

Take Care

Innes

25.03.2020 - COVID-19 Action Plan Update 13

Dear All,

I have had a couple of questions following the last update. Someone had thought that we were announcing redundancies.

I clarify as follows:

We are offering employees to go onto Government Job retention scheme known as Furloughing. This is instead of redundancy or lay-offs which would have been the previous choices open to us.

This scheme can be referred to here: https://www.gov.uk/government/publications/guidance- to-employers-and-businesses-about-covid-19/covid-19-guidance-for-employees

We want to retain all staff (you) so when we start up again we can continue with our business. Once we have further details we will communicate these with you.

Kind Regards,

Innes

25.03.2020 - COVID-19 Action Plan Update 12

Dear All,

Yesterday was undoubtedly the most difficult day we have had as a business. Yesterday was almost probably one of the most difficult days that you as an individual has had. Yesterday was probably one of the most difficult days for our partners such as the Sub-contractors and Suppliers. For those customers who were expecting to move in over the coming weeks this was also very difficult.

The way all of you has dealt this though has been tremendous. I’m proud to work with a company and people that understand the seriousness of the situation we are facing. People will die from this virus and we all can help in keeping these numbers down. In 3 weeks or longer we will be able to start up again and take off from where we were. Our lives will return to normal. For those that suffer from the virus this is not a given.......

For site staff, factory workers, fencers we have decided today Mar 25th to put you on Furlough instead of Redundancies or lay offs.

For the office staff we will have told you who will be going on Furlough instead of Redundancy from next Wednesday (you have been paid to 31st March).

We don’t know what happens with holidays and a lot of other issues. Please bear with us while we wait for further information. We will share it with you as soon as we have it. You will receive a letter this week confirming your status and options. We intend to use our website and direct text/email service to communicate with you all going forward. I would urge anyone who has not been receiving these daily emails or text messages to get in touch with HR as soon as possible.

Thank you for your commitment to the company. Really look forward to seeing you soon.

Take care

Innes

24.03.2020 - COVID-19 Action Plan Update 11

Dear All,

Following Nicola Sturgeons advice we will be closing all sites, sales offices, kit factory and offices today. I am aware that Michael Gove has given conflicting advice.

We know what the right thing is to do and we will do it. We want to help save lives we want to be on the right side of history.

Today we are asking site managers to come in and make the sites safe and secure. This may take some labour but this work is essential and should be done. If we can hand over a house that is complete then we will but if we can’t then we can’t.

We are basically pressing the pause button and we will be ready to press play again when it is right.

Given the lateness of the announcement we have had next to no time to prepare for this.

We will be contacting each of you before the week is out to explain the “Furlough” situation and some of you may be required to continue working to ensure that we can pay employees, subbies and suppliers and communicate with customers etc.

I really apologise for the lack of clarity at this point but thank you for your understanding and patience.

We will get through this and be ready to start up again in an orderly manner. Take care, we are saving lives by taking these actions.

Innes

23.03.2020 - COVID-19 Action Plan Update 10

Dear All

We have probably all by now heard that Nicola Sturgeon has announced that building sites should close down.

We are doing our best to find out exactly what this means.

Further guidance is required as to when, what construction sites and how long we will get to make sure they are closed down safely.

Keep working and assume that we are working to complete Friday handovers.

Take care and thanks

Innes

23.03.2020 - COVID-19 Action Plan Update 9

Following the update from Innes, we are keen to provide you further clarification on what you can do in the following circumstances:

 High Risk Employees – those that receive a letter this week from the NHS regarding shielding and telling you to self-isolate for 12 weeks;
 Vulnerable Employees – those that the government advise are at increased risk of severe illness from coronavirus;

  •   Self-Isolation – those that are displaying symptoms or a member of their household is;

  •   Childcare issues – those employees that have to look after children due to the school closures.

    High Risk Employees

    There are some clinical conditions which put people at high risk of severe illness from COVID-19. If you are in this category, the NHS will directly contact you this week to tell you to self-isolate for 12 weeks.
    These individuals include:

 People who have received an organ transplant and remain on ongoing immunosuppression medication;

  •   People with cancer who are undergoing active chemotherapy or radiotherapy;

  •   People with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment;

 People with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital admissions or courses of steroid tablets);
 People with sever diseases of body systems, such as severe kidney disease (dialysis).

If you receive contact or a letter from the NHS, please self-isolate and call HR as soon as possible.

Help available

  •   If you can work from home, then you must do so;

  •   You will be entitled to Statutory Sick Pay (SSP) from your first day of absence for up to 28 weeks;

  •   You can take accrued holidays during this time to provide you with additional pay;

  •   Mortgage companies are allowing people to take 3 month mortgage payment holidays to help you through this time;

 Universal credit may also be available for those on SSP. Please see visit for further information https://www.gov.uk/how-to-claim-universal-credit.
 We will look at cases of hardship on an individual basis.

Vulnerable Employees

The government is advising those who are at increased risk of severe illness from COVID-19 to be particularly stringent in following social distancing measures.
This group includes those who are:

  •   Aged 70 or older (regardless of medical conditions);

  •   Under 70 with an underlying health condition listed below (i.e. anyone instructed to get a flu jab as an adult each year on medical grounds);
    o Chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis;
    o Chronic heart disease, such as heart failure;
    o Chronic kidney disease, such as hepatitis;
    o Chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy;
    o Diabetes
    o Problems with your spleen – for example, sickle cell disease or if you have had your spleen removed;
    o A weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy;

o Being seriously overweight (a body mass index (BMI) of 40 or above); Those who are pregnant.

Help available

  •   If you can work from home, then you should do so;

  •   If you continue to work, ensure that you follow the social distancing rules stringently;

  •   If you choose to self-isolate, you will receive SSP for the first 14 days. If you continue to self- isolate after this period, you will require a sick note from your GP in order to receive SSP thereafter.

    Self-Isolation (7 -14 days)

    The government advice is clear here, if you any of the following symptoms, you must stay at home and self-isolate for 7 days if you live alone:

  •   A high temperature;

  •   A new, continuous cough;

    If you live with others, those other people must also self-isolate but for a period of 14 days.
    If someone you live with has any symptoms they should self-isolate for 7 days and you and any others in the house should self-isolate for 14 days.

    You cannot just choose to self-isolate without meeting any of the above criteria. If you require any further clarification, please speak to HR.

    Help available

  •   If you can work from home, then you should do so;

  •   If you can’t work from home, you will receive SSP for the period of self-isolation.

Childcare

We understand that with the school closures, some employees will need to help with childcare. As this is time of for dependents and not sickness absence, SSP is NOT payable in this situation.

Help available

  •   Unpaid leave is available;

  •   You can use accrued holidays to provide you with pay during this time;

  •   Again, look at the mortgage holidays available to all and if you are entitled to universal credit assistance during this time.

    We hope this helps clarify the current situation.
    If you have any questions, please call Central belt HR on 01324 555 536 or North HR on 01343 552 550.

    We will continue to update you as we receive further information