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After sales

We’ll take care of you well after your move in date. With every Springfield Property we offer 24 hour after sales cover for the first two years of purchasing your property. While we hope that nothing goes wrong, our professional in-house maintenance teams are on hand in case it does.

Central Scotland

Reporting a Fault

Please contact our temporary phone number (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm) Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.

North of Scotland

Reporting a Fault

Please contact our temporary phone number (Mon-Thurs 8:00am - 5:00pm, Fri 8:00am - 4:00pm) Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.

Out of Hours Emergency

In case of emergency when our offices are closed, please contact the number below.

Items classed as an emergency are:

  • Full loss of Electricity (affecting your property only)
  • Full loss of heating
  • Full loss of hot water
  • Uncontainable water escape
  • Blocked drainage affecting your property only
  • The security of your home being compromised

Utilities Emergency Numbers

To report a leak in or loss of utility supply in the first instance please contact:

Gas: National Gas Emergency Service

0800 111 999

Electric: Scottish & Southern Energy

0800 300 999

Energy: Scottish Power

0845 272 7999

Water: Scottish Water

0845 600 8855

If you require additional support, the Consumer Code for Home Builders is available to you. Springfield fully support the code and adhere to its key principles. Find out more about the Consumer Code for Home Builders here.

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