After sales
We’ll take care of you well after your move in date. With every Springfield Property we offer 24 hour after sales cover for the first two years of purchasing your property. While we hope that nothing goes wrong, our professional in-house maintenance teams are on hand in case it does.
Central Scotland
Reporting a Fault
Please contact our temporary phone number (Mon-Thurs 8:30am - 5:00pm, Fri 8:30am - 4:30pm) Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.
North of Scotland
Reporting a Fault
Please contact our temporary phone number (Mon-Thurs 8:00am - 5:00pm, Fri 8:00am - 4:00pm) Kitchen appliance faults should be reported to the supplier detailed in your customer handbook.
Out of Hours Emergency
In case of emergency when our offices are closed, please contact the number below.
Items classed as an emergency are:
- Full loss of Electricity (affecting your property only)
- Full loss of heating
- Full loss of hot water
- Uncontainable water escape
- Blocked drainage affecting your property only
- The security of your home being compromised
Utilities Emergency Numbers
To report a leak in or loss of utility supply in the first instance please contact:
Gas: National Gas Emergency Service
Electric: Scottish & Southern Energy
Energy: Scottish Power
Water: Scottish Water
If you require additional support, the Consumer Code for Home Builders is available to you. Springfield fully support the code and adhere to its key principles. Find out more about the Consumer Code for Home Builders here.
