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In-House Gold customer satisfaction award

3rd April 2023

Springfield, Dawn Homes and Tulloch Homes have each been awarded the In-House Gold Customer Satisfaction award. The awards are based on customer feedback received through an independent telephone survey.

To secure the accolade, over 90% of surveyed customers need to say they would recommend the builder to a family member, colleague or friend. This is the fifth consecutive year Springfield has achieved this target and the third win for Dawn Homes.

This is the first year Tulloch were considered for the award having only signed up to In-House Research within the last year, and they are off to a great start securing this win already.

Tom Weston, Chief Executive at In-house Research comments:

“It’s only through delivering an exceptional service throughout the buying process, combined with a high level of finish and build quality that recommendation scores reach this level. We are delighted to recognise all the staff at Springfield Group that have contributed to the achievement of this award.”