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Heating and hot water controls - Daikin full air source system

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At Springfield Properties, we have installed the Daikin  air source heat pump (Altherma 3) in many of our homes. There's a lot to learn about this system, but once you find your way around, it should be easy to use and provide you with a warm, energy efficient home.

This video breaks down the information, and if there's a specific topic you're interested in, there are time stamps on the play bar so you can jump straight in. We cover four main topics:

  • The control panel (usually on a wall or built into the heating system).
  • The Madoka controller (a simple wall mounted air source heat pump control panel which performs basic functions).
  • Your warranty pack and how to register your heating system.
  • The Onecta app - use this to control your heating and hot water from your smartphone.

For a full list of everything covered in the video, please see below:

00:00 Intro
01:03 Control panel home screen
02:21 Set schedule for heating
06:16 Set schedule for hot water
10:47 Change comfort and eco values
11:46 Boost hot water temperature
12:44 Holiday mode
14:14 Checking for errors
15:28 The Madoka controller
17:35 Warranty Pack
18:33 Setting up the Onecta app
22:41 Set schedule for heating (on the app)
25:14 Set schedule for hot water (on the app)
27:13 Set holiday mode (on the app)
27:57 View your energy data (on the app)
28:31 Register your heating system (on the app)
29:09 Add additional users (on the app)
29:49 Set up voice commands
30:16 Updating the app
30:56 Outro

You can register your Daikin heating system here.

As mentioned in the video above, there is another system we have installed in many Springfield homes which has a control panel with a different interface. It uses a combination of gas and air source to power your heating and hot water. Follow this link to access the other user guide.

This video is produced by Springfield Properties and not officially affiliated with Daikin.

You can refer to the official User Reference Guide for the Daikin Altherma 3 by downloading it from the Daikin website.

We want you to feel confident in operating your new heating system correctly. Here are a few top tips to keep your system in great working order and running efficiently.

  • One of the first things you can do to personalise your heating and hot water to suit your needs is setting a schedule. Your heating system will come with one pre-installed by the engineer who installed it. Take a note of the settings programmed by the installer before you make any changes. That way you can change things back if you decide you don’t like the new settings. Taking a photo is a good way to do this.
  • You can set a comfort temperature for your heating and hot water when you want your home to be warmest, and then a setback ‘eco’ temperature for other times of day when you think usage will be low (for example, when you’re out of the house or sleeping). It’s better to do this than have your heating and hot water switch off completely. This is because it takes more energy to heat the water back up from cold than to keep it at a setback temperature and it will take more time to heat up. The system is very efficient and works better without sharp rises and drops in the temperature. The video has a detailed step by step guide of how to set your comfort and setback ‘eco’ temperatures. 
  • Try not to schedule the heating and hot water to maximum capacity at the same time. In this situation, the heat pump will prioritise the hot water and then move on to the heating. Stagger your schedule. For example, if you want a hot room temperature and hot water for 6am, schedule the water to heat between 4am-5am, then have the radiators heat between 5am-6am.
  • Activate the warranty for your heating system, so that in the unlikely event there is a problem, you have peace of mind that you’re covered. 
  • Get your heating system serviced every year and have the engineer fill out your logbook that comes with your handover pack, so you have a record of when it was last done. This will ensure your warranty remains valid, as well as being good for referencing when you’re next due a service. 
  • In the winter, it’s best to keep the heating on even in rooms that you’re not using, so that any water in the pipes doesn’t freeze, which can cause them to burst. If you do want the heating off in rooms you don’t use, there is a snowflake icon on all your radiator valves except the one in the hallway, which means ‘frost protection mode’. If you turn your radiator to this ❄️ rather than 0, the pipes will stay warm enough to keep them from freezing without providing heat to the room, using a very minimal amount of energy. If you turn to 0, the valve will completely shut off and no heat will be allowed to pass through.